Privacy Policy

Last Updated: 21 August 2026

This Privacy Policy (“Policy”) explains how SIWARAH FZC (“Company”, “we”, “us”, “our”), owner of the ZOKE JEWELS brand, collects, uses, stores, shares, and protects personal data when you access or use zoke.ae (the “Website”) and any related products, services, features, applications, and programs, including the ZOKE Partner Program (collectively, the “Services”).

We respect your privacy and are committed to handling personal data responsibly and in accordance with applicable laws and regulations.

By accessing or using Services that require the collection or processing of personal data, including creating an account, placing an order, submitting a form, applying to the ZOKE Partner Program, or completing a transaction, you acknowledge that you have read and understood this Policy.

1. Information We Collect Automatically

When you access the Website, certain information may be collected automatically from your browser, device, or interaction with the Website.

This information may include:

• IP address;
• browser type and version;
• device type;
• operating system;
• language preferences;
• referring website or source;
• pages viewed;
• links clicked;
• date and time of access;
• approximate location derived from technical information;
• cookie and similar technology identifiers;
• Website usage and performance information; and
• other technical information reasonably necessary to operate, secure, and improve the Website.

We may use this information to operate the Website, understand Website usage, improve our Services, measure marketing performance, identify technical issues, and detect fraudulent or abusive activity.

2. Personal Information You Provide

We may collect personal information that you voluntarily provide when you use our Services.

This may include:

• full name;
• email address;
• phone number;
• country of residence;
• billing and delivery information;
• account information;
• order and transaction information;
• customer service communications;
• product preferences;
• information submitted through contact or inquiry forms;
• information related to custom jewelry requests;
• information provided for identity verification or regulatory compliance; and
• any other information that you voluntarily provide to us.

3. Identity Verification and Compliance Information

For certain transactions, particularly high-value transactions or where otherwise required by applicable law, regulation, banking requirements, payment providers, or internal risk controls, we may request additional verification information.

This may include:

• passport information;
• Emirates ID information;
• other government-issued identification;
• proof of identity;
• proof of address;
• transaction information; and
• other information reasonably required for compliance purposes.

Such information may be processed for Anti-Money Laundering (“AML”), Know Your Customer (“KYC”), fraud prevention, sanctions screening, banking, regulatory, or other legal and compliance purposes.

If requested verification information is not provided, we may be unable to complete or continue the relevant transaction or Service.

4. ZOKE Partner Program Information

If you apply to or participate in the ZOKE Partner Program, we may collect additional information necessary to evaluate your application and administer the program.

This may include:

• full name;
• email address;
• phone number;
• country;
• partner type;
• primary social media platform;
• social media usernames and profile URLs;
• website or blog URLs;
• approximate audience size;
• information about your content, audience, clients, or professional activities;
• information about how you learned about the ZOKE Partner Program;
• UAE Advertiser Permit number or other licences, permits, registrations, or approvals where applicable;
• Partner Program account or profile identifiers;
• personal referral links or referral codes;
• referral clicks and attribution information;
• qualifying orders and attributed transaction information;
• commission amounts;
• commission status;
• payout history;
• payment, banking, invoicing, or tax information where required to process payments;
• fraud, compliance, and account review information; and
• communications between you and ZOKE relating to the Partner Program.

5. How We Use Personal Information

We may use personal information for purposes including:

• creating and managing customer accounts;
• processing and fulfilling orders;
• providing products and Services;
• processing payments;
• arranging delivery;
• communicating about orders and transactions;
• providing customer support;
• responding to inquiries;
• processing custom jewelry requests;
• performing identity verification and compliance checks;
• preventing fraud, abuse, chargebacks, and security incidents;
• operating and improving the Website and Services;
• maintaining Website security;
• performing analytics and measuring Website performance;
• personalizing relevant Website experiences;
• sending marketing communications where permitted;
• complying with legal, accounting, banking, regulatory, and reporting obligations;
• establishing, exercising, or defending legal rights; and
• enforcing our agreements and policies.

6. How We Use Partner Program Information

Information relating to Partner Program applicants and approved partners may specifically be used to:

• receive and review Partner Program applications;
• evaluate suitability and brand alignment;
• verify applicant identity and eligibility;
• verify licences, permits, or regulatory requirements where applicable;
• approve, reject, suspend, or terminate Partner Program participation;
• create and manage Partner Program accounts;
• generate and administer referral links and referral codes;
• attribute eligible purchases to partners;
• calculate, approve, reverse, and pay commissions;
• monitor Partner Program performance;
• detect fraudulent or prohibited referral activity;
• administer campaigns, partner levels, bonuses, or opportunities;
• provide brand materials and program resources;
• communicate operational information relating to the program;
• send optional campaign and promotional communications where consent has been provided;
• maintain accounting and transaction records;
• resolve disputes; and
• comply with applicable legal and regulatory requirements.

7. Affiliate Tracking and Attribution

The ZOKE Partner Program may use cookies, referral parameters, referral codes, affiliate identifiers, browser or device information, order information, and similar technologies to determine whether a purchase should be attributed to a ZOKE Partner.

For example, when a visitor follows a Partner referral link, we may store a referral identifier so that a subsequent eligible purchase can be attributed according to the ZOKE Partner Program Terms.

Referral codes entered during the purchasing process may also be used to attribute orders to a Partner.

Tracking information may be combined with transaction information where reasonably necessary to calculate commissions, prevent abuse, resolve attribution disputes, and operate the Partner Program.

8. Information Visible to ZOKE Partners

Approved Partners may receive access to information concerning transactions attributed to their referral link or code.

Such information may include order reference information, eligible transaction values, commission values, transaction status, and commission status.

ZOKE does not intend to provide Partners with customer payment-card information, customer passwords, or other customer information that is not reasonably necessary to administer the Partner Program.

9. Payment Processing

Customer payments may be processed by third-party payment providers. We generally do not directly store complete payment-card details where payments are processed through such providers.

Payment processors may collect and process payment information according to their own privacy policies and applicable legal obligations.

10. Partner Commission Payments

Where a Partner becomes eligible to receive commission payments, we may collect or process payment information necessary to make those payments.

This may include:

• bank account information;
• account holder name;
• IBAN or equivalent payment information;
• payment-provider account information;
• billing or invoicing details;
• tax information where required; and
• other information reasonably required to process or document payments.

This information may be shared with banks, payment providers, accounting providers, or other service providers where reasonably necessary to process payments and satisfy applicable legal, accounting, and reporting requirements.

11. Marketing and Partner Communications

Where permitted by law or where you have provided consent, we may send you marketing communications concerning ZOKE products, collections, offers, events, or other relevant information.

Partner Program applicants and Partners may separately choose to receive Partner Program news, campaign opportunities, product information, promotional opportunities, and other partner communications.

You may opt out of optional marketing communications using the unsubscribe mechanism provided in the communication or by contacting us.

Opting out of marketing communications does not prevent us from sending operational communications that are reasonably necessary to administer an account, transaction, order, or Partner Program relationship. These may include application decisions, payment information, account notifications, compliance notices, security notices, or changes to applicable terms.

12. Cookies and Similar Technologies

We may use cookies and similar technologies to operate and improve the Website, remember preferences, maintain Website functionality, perform analytics, measure marketing performance, prevent fraud, and administer referral attribution.

Cookies and similar technologies may be used for purposes such as:

• essential Website functionality;
• authentication and account management;
• shopping-cart functionality;
• security and fraud prevention;
• analytics;
• marketing measurement;
• personalization; and
• Partner Program referral attribution.

Where required, cookie preferences may be managed through the Website's cookie controls or through applicable browser settings.

13. Sharing and Disclosure of Information

We may share personal information where reasonably necessary with service providers and third parties that assist us in operating our business and providing the Services.

These parties may include:

• hosting and infrastructure providers;
• payment processors;
• banks and financial institutions;
• delivery and logistics providers;
• email and communications providers;
• analytics providers;
• IT and security providers;
• customer-support providers;
• accounting and professional advisers;
• Partner Program technology providers;
• fraud-prevention providers;
• regulatory authorities where required; and
• other service providers acting on our behalf.

We may also disclose personal information where reasonably necessary to comply with applicable law, legal process, court orders, regulatory requests, protect our rights, investigate suspected fraud or abuse, protect users or third parties, or establish, exercise, or defend legal claims.

We do not sell personal information to advertisers.

14. International Processing

Some service providers used in connection with the Website or Services may process information outside your country of residence.

Where personal information is transferred internationally, we will take reasonable measures required under applicable law to protect that information.

15. Data Retention

We retain personal information for as long as reasonably necessary for the purposes for which it was collected, including providing Services, maintaining business records, resolving disputes, preventing fraud, enforcing agreements, and satisfying legal, accounting, tax, regulatory, and compliance obligations.

Partner Program records may be retained after termination where reasonably required for commission reconciliation, accounting, fraud prevention, dispute resolution, compliance, or legal purposes.

Retention periods may differ depending on the nature of the information and applicable requirements.

16. Data Security

We use reasonable administrative, technical, and physical safeguards designed to protect personal information against unauthorized access, disclosure, alteration, destruction, misuse, or loss.

However, no website, internet transmission, database, or electronic storage method can be guaranteed to be completely secure.

17. Your Privacy Rights

Subject to applicable law, you may have rights relating to your personal information, including rights to request access, correction, updating, deletion, restriction, objection, portability, or information regarding certain processing activities.

Certain requests may be subject to legal limitations or retention requirements.

We may request reasonable information to verify your identity before processing a privacy request.

18. Children's Privacy

The Website and transactional Services are not intended for individuals who do not have the legal capacity required to enter into the relevant transaction.

Applicants to the ZOKE Partner Program must be at least 18 years old unless otherwise expressly approved in writing and legally permitted.

19. Third-Party Websites and Platforms

The Website may contain links to third-party websites, social media platforms, payment providers, or other external services.

We are not responsible for the privacy practices, security, content, or policies of third-party services. You should review their applicable privacy policies separately.

20. Changes to this Privacy Policy

We may update this Policy from time to time to reflect changes to our Services, business operations, legal requirements, technologies, or practices.

When we make changes, the revised Policy will be published on the Website with an updated “Last Updated” date.

21. Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or your personal information, please contact:

SIWARAH FZC
Owner of the ZOKE JEWELS brand
Email: operations@zoke.ae